Advice during Covid-19

During this period there will be no face to face appointments without triage by a clinician.

It is therefore really advisable to sign up to patient access or using the NHS App for your repeat prescription and to nominate a chemist of your choice.

Alternately you may request your prescription by email Parkview.dagenham@nhs.net and also nominate a chemist of your choice. This will keep contact to a minimum.

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Appointments

All GP appointments will be telephone consultations until further notice.

If you need an appointment you must call the surgery we are not booking appointments for people who walk into the surgery.

If you are feeling unwell and you have an appointment with the nurse or our health care assitiant you must call the surgery before you attend.

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If you have flu like symptoms

For the time being we ask for any patient with flu like symptoms to not attend the surgery, you must call before you attend.

This includes a high tempature or cough

Sorry for any upset this may course.

Our reception staff will be offering telephone consultations with the GP for any flu like symptoms or encouraging patients to use NHS111 online.  In line with new NHS guidelines released today. (13/03/20)

https://111.nhs.uk/

please do not attend if you have any flu like symptoms.

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Booking same day appointments

If you wish to book a same day appointment with a GP, we are asking that patients call before coming to the surgery.

Please do not come to the surgery to book an appointment.

You Must call on 02085922664.

If you wish for a morning appointment please call at 9am if you wish for an afternoon appointment please call at 2:30pm.

And our reception staff we’ll try their best to accommodate you.

This is until further notice.

Please do not attend the surgery without calling if you have any flu like symptoms.

We are open as usual.

Please be reminded of the advise from the NHS

If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you’ve been:

• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)

• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)

• in close contact with someone with confirmed coronavirus 7 | Coronavirus Primary Care Briefing – 18 February 2020

Do not go to a GP surgery, community pharmacy or hospital.

There is now a 111 online service for all patients to use. https://111.nhs.uk/service/covid-19

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Surgery Closed 09/03/2020

Parkview Medical centre surgery is temporarily closed today to enable a clean to take place as a routine precautionary measure.

The practice will reopen as soon as possible/on 10th March 2020 and patients will be contacted if their appointment needs to be rearranged.

We apologise for any inconvenience this may cause.

Safety is our priority and we have been working with public health teams to make sure there is no risk to staff and patients.

Patients who require urgent or help or advice should contact 111 or the GP HUB on 0203 770 1888 for same day appointments.

If you have any flu like symptoms please call the surgery before you come in.  We aim to reopen tomorrow 10th March.

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Review of blood testing services in Barking and Dagenham

Review of blood testing services in Barking and Dagenham, Havering and Redbridge Around 255,000 people use blood testing (phlebotomy) services across Barking and Dagenham, Havering and Redbridge every year.

These services take place across 40 locations including GP practices, health clinics, King George Hospital, Queen’s Hospital and Barking Community Hospital. Redbridge patients also use Whipps Cross Hospital.   

The CCG want people across Barking and Dagenham, Havering and Redbridge to have easier, faster access to blood testing services.

A review of blood testing services is underway and your feedback will help us to shape our plans.

Please fill out this blood testing survey and encourage others to give their views by Sunday 22 March 2020.

https://www.surveymonkey.co.uk/r/QFNYVZC

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Primary care providers and the coronavirus

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The risk to the general public is moderate.

If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers. Call 111 now

if you’ve been:

• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)

• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)

• in close contact with someone with confirmed coronavirus 7 | Coronavirus Primary Care Briefing – 18 February 2020

Do not go to a GP surgery, community pharmacy or hospital.

Call 111, stay indoors and avoid close contact with other people. Further information is available on nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands. The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate.

Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell. You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

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Bank Holiday Closures 2020

Upcoming bank holidays in 2020 

The Practice will be closed at the following days in 2020:

1 January Wednesday New Year’s Day

10 April Friday Good Friday

13 April Monday Easter Monday

8 May Friday Early May bank holiday (VE day)

25 May Monday Spring bank holiday

31 August Monday Summer bank holiday

25 December Friday Christmas Day

28 December Monday Boxing Day (substitute day)

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Winter Rush

Please note that as of next week (starting 16th December) all appointments will be on day appointments due to the winter rush. If you wish to make an appointment to see a GP please call on 0208 592 2664 or attend in person.

Morning appointments are bookable at 9:00

Afternoon appointments are bookable at 14:30

Please note if you do attend in person you may be given an appointment time which you will need to come back for.

Please note we will be closed Christmas Day (25th December), Boxing day (26th December) and New Years day (1st January)

If you need to be seen on any of these days or when the surgery is closed over the winter period, GP access hubs will be operational across the holiday period, with increased activity levels and earlier opening times on some weekdays. The call centre can be accessed by calling NHS 111 or 020 3770 1888. Opening times for the access hubs call centre across the holiday period are:

DEC 19th Thursday 12:00 – 21:00

20th Friday 12:00 – 21:00

21st Saturday 09:00 – 17:00

22nd Sunday 09:00 – 16:00

23rd Monday 12:00 – 21:00

24th Tuesday 10:00 – 15:00

25th B/H Wednesday 10:00 – 14:00

26th B/H Thursday 09:00 – 15:00

27th Friday 12:00 – 21:00

28th Saturday 09:00 – 17:00

29th Sunday 09:00 – 16:00

30th Monday 12:00 – 21:00

JAN 31st Tuesday 09:00 – 15:00

1st B/H Wednesday 10:00 – 15:00

2nd Thursday 12:00 – 21:00

3rd Friday 12:00 – 21:00

4th Saturday 09:00 – 17:00

5th Sunday 09:00 – 16:00

6th Monday 12:00 – 21:00

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CQC Report 2019

CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and CQC publish what they find, including performance ratings to help people choose care.

Our last CQC report states as follows;

“Review carried out on 6 June 2019 During an annual regulatory review. We reviewed the information available to us about Dr DP Shah’s Practice on 6 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes. “

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